In our experience, we've discovered that many homeowner questions regarding the use and maintenance of items in their home can be quickly and easily answered by referring to the Homeowner Manual provided during the New Home Orientation Walk-Through. That's why we ask you to check there first before calling or submitting a Customer Service Request.

If you need to submit a Customer Service Request, you can do it in one of two ways:

Use our online Customer Service Request Form
You can access this form by clicking here. Fill out the form carefully and completely. You will have an opportunity to review your submission and make changes before sending. Once you send, a confirmation will be sent to you by e-mail.

Mail or fax a Customer Service Request Form
Complete the Customer Service Request Form that you were given at your New Home Orientation walk-through. If you don't have one, you can download a PDF copy here. Fax or mail the completed form to:
 
Pacific Union Homes Customer Service Department
675 Hartz Avenue
Danville, CA 94526
Fax: (800) 560-5406
Toll Free: (800) 988-9150

A Customer Service Representative will contact you after receipt of your request to schedule an inspection/assessment to determine what follow-up steps, if any, are needed.

A special note regarding emergency repairs: In the event of an emergency (e.g. major plumbing leakage or total electrical failure) occurring between Friday, 5:00 p.m. and Monday, 8:00 a.m., contact the appropriate subcontractor from the list supplied to you at the New Home Orientation Walk-Through. For more information on emergency service, refer to the Customer Service Procedure guidelines.